Frequently asked questions

When can I expect to receive my order?
To keep our prices as low as possible for you, mueler-mode ships products directly from the manufacturer or supplier. Therefore, delivery may take a little longer than you are used to. Processing your order takes approximately 1 to 2 business days. The average delivery time to Spain, Italy, France, the United States, the United Kingdom, Ireland, Hungary, Poland, Slovakia, the Czech Republic, Australia, New Zealand, Canada, Israel, Norway, Singapore, the United Arab Emirates, Saudi Arabia, Chile, Romania, Greece, Ukraine, Denmark, and Japan is 2 to 4 business days.

The estimated delivery time has passed. Where is my order?
In most cases, orders are delivered within the estimated timeframe. Unfortunately, orders may be delayed. Have you waited 3 days longer than the original delivery time and still not received your order? Please send an email to: info@muelermode.com

How much does shipping cost?
When you order from mueler-mode, you always benefit from free shipping.

How can I pay for my order?
mueler-mode always offers secure payment options. We use the most widely used payment methods: credit card, Shop Pay, Blik, Apple Pay & Google Pay .

Some products are missing. How is this possible?
Some orders are shipped in separate packages due to weight restrictions. To ensure product quality, the products you order may come from different suppliers. If you order more than one product at a time, the products may not be delivered at the same time.

Don't worry, your order is on its way. The rest of your order will normally be delivered within 1 to 3 business days.

What should I do if I receive a damaged shipment?
Unfortunately, your order may be damaged during delivery. As a customer, there is obviously nothing you can do about this. In that case, please contact our customer service immediately by sending an email to info@muelermode.com It is necessary to take photos of the damage and attach them to the email.


You cannot return the product without sending us the photos. Unfortunately, we will then be unable to find a suitable solution for you. Our customer service will process your message as soon as possible and work with you to find the best possible solution.

This applies if you purchased the wrong product, if it does not suit you, or if you no longer want it.
Please contact our customer service first (info@muelermode.com). We will determine the best solution for you. If this is not possible, you will only pay the shipping costs to return the product to us.

Do you have any other questions? Contact our customer service (info@muelermode.com)